At JP Noir, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return or exchange your item according to the conditions below.
Return Eligibility
Items must be returned in their original condition, unused, unworn, and with all original tags and packaging attached.
Items that have been worn, washed, altered, damaged, or otherwise used may not be eligible for return or exchange.
Return Period
Return or exchange requests must be submitted within the applicable return period stated on our website or provided with your order.
Items returned after the applicable return period may not be accepted.
Exchanges
If you would like to exchange an item for a different size, color, or eligible product, please contact us before sending the item back.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution.
Non-Returnable Items
Certain products may not be eligible for return or exchange for hygiene, safety, or other reasons.
These may include items such as:
- Personal-use or intimate products
- Items marked as final sale
- Gift cards
- Products that have been customized or personalized
- Items that have been worn, washed, altered, or damaged
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photographs of the item and packaging so we can review the issue and assist you.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.
Original shipping charges may also be non-refundable unless otherwise required by applicable law.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method where possible.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
How to Request a Return
To request a return or exchange, please contact our customer support team with:
- Your order number
- The item you wish to return or exchange
- The reason for the request
- Photos, if the item is damaged or incorrect
Please do not send an item back before receiving return instructions from our team.
Contact Us
If you have any questions about returns or exchanges, please contact JP Noir Customer Support.
We are happy to assist you and make the process as simple as possible.
JP Noir
Style. Elegance. Individuality.